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Latest GCX-SCR Test Cram - Exam GCX-SCR Cram Review

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Genesys GCX-SCR Exam Syllabus Topics:

Topic
Details

Topic 1

Actions in Scripts: This section of the exam covers candidates' skills with scripts that allow for specific operations to be carried out during a customer interaction. Users must understand how to configure secure pause actions, set screen pop data actions, and invoke secure flows.

Topic 2

Variables in Scripts: Variables are a critical aspect of scripting in Genesys Cloud. This section covers adding script variables for creating dynamic content in scripts. Additionally, users need to understand the difference between input and output variables to handle data flow within the script effectively.

Topic 3

Script Management: In this section, focus is given to script management which involves ongoing tasks such as editing and deleting scripts as necessary.

Topic 4

Overview of Scripting: In this section, the focus is given to scripting in Genesys Cloud which involves various fundamental design tasks essential for building effective customer interactions.

Topic 5

Script Editor Interface: This section covers familiarity with the layout and various components of the editor that is essential for efficient script development.

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Exam Genesys GCX-SCR Cram Review & GCX-SCR Simulations Pdf

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Genesys Cloud CX: Scripting Certification Sample Questions (Q36-Q41):

NEW QUESTION # 36
The ___________ tab in the right pane lists the errors in the script and helps you to locate them.

A. Debug
B. Validation
C. Actions
D. Container

Answer: B

Explanation:
In Genesys Cloud CX Scripting, the Validation tab in the right pane is crucial as it lists all the errors in the script and helps you locate them quickly. This feature is part of the integrated development environment (IDE) within Genesys Cloud CX, which aids developers in identifying and resolving issues in their scripts effectively. The validation process checks for various syntax errors, configuration mismatches, and other potential issues that might cause the script to fail during execution. This helps ensure that scripts are error-free and function as intended before they are deployed.
The Validation tab is an essential tool in the Genesys Cloud CX scripting environment, providing a streamlined way to detect and correct errors, thereby improving the accuracy and reliability of customer experience automation.
References:
* Genesys Cloud CX Scripting Documentation.

NEW QUESTION # 37
Which of the following is NOT a feature of Genesys Cloud CX contact center?

A. Workforce Management
B. Automatic Call Distribution
C. Human Capital Management
D. Quality Management

Answer: C

Explanation:
Human Capital Management (HCM) is not a feature of Genesys Cloud CX contact center. Genesys Cloud CX offers features like Workforce Management (WFM), Quality Management (QM), and Automatic Call Distribution (ACD), which are integral to managing contact center operations. These features help optimize agent performance, ensure quality service delivery, and efficiently route interactions to the right agents.
HCM typically refers to broader HR systems that manage employee lifecycle processes such as recruitment, onboarding, and payroll, which are outside the scope of Genesys Cloud CX

NEW QUESTION # 38
Your company has just acquired a new building, and you have to add this new location to Genesys Cloud CX.
What are the prerequisites to perform this task? (Choose two.)

A. You must collect general information such as building address, number of floors, location contact information, etc.
B. You must have images of all the users located at the new location.
C. You must have the basic profile data for all users at the new location.
D. You must have Admin rights to Genesys Cloud CX.
E. You must know the exact coordinates of the new building.

Answer: A,D

Explanation:
When adding a new location to Genesys Cloud CX, the prerequisites include:
* General Information (C): This includes the building's address, the number of floors, and contact information for the location. This data is essential for accurately setting up the location within the platform.
* Admin Rights (E): You must have administrative rights to perform this task within Genesys Cloud CX.
Admin privileges are necessary to access the system's settings and to configure new locations.
Coordinates or images of users are not required to add a new location, making these options unnecessary for this task.

NEW QUESTION # 39
Which of the following correctly shows how an outbound contact's first name displays in a preview mode?

A. Hello (Outbound.RrstName
B. Hello {{Outbound.OrstName}}
C. Hello {Outbound.EirstName>
D. Hello [Outbound.EirstName]

Answer: B

Explanation:
The correct format to display an outbound contact's first name in a preview mode within Genesys Cloud CX is {{Outbound.FirstName}}. This syntax uses double curly braces, which are recognized by the scripting engine to dynamically insert variable data into the script. When in preview mode, this format ensures that the variable Outbound.FirstName is replaced with the actual first name of the contact when the script is executed.

NEW QUESTION # 40
Which of the following entities is used to ensure that people within your organization have the rights and permissions that they need within Genesys Cloud CX?

A. Roles
B. Rooms
C. Groups
D. Workgroups

Answer: A

Explanation:
In Genesys Cloud CX, Roles are used to ensure that people within your organization have the rights and permissions they need to perform their tasks. Roles are collections of permissions that can be assigned to users, determining what actions they can perform within the system. For example, a role might allow a user to manage queues, configure scripts, or view analytics. By assigning the appropriate roles to users, administrators can control access and maintain security within the organization.
References:
* Genesys Cloud CX Roles and Permissions Documentation.

NEW QUESTION # 41
......

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