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ServiceNow CTA Exam Syllabus Topics:

Topic
Details

Topic 1

Data Strategies: This domain evaluates the expertise of Data Analysts in developing effective data management strategies. It focuses on how to align data practices with business objectives and ensure data quality and integrity.

Topic 2

Testing Leading Practices: This section tests the knowledge of Quality Assurance Engineers in applying best practices for testing IT systems. It covers methodologies and techniques for ensuring that systems meet quality and functionality standards before deployment.

Topic 3

Technical Governance: This domain evaluates the expertise of IT Governance Specialists in establishing and enforcing technical policies and standards. It focuses on ensuring that IT operations align with organizational goals and regulatory requirements.

Topic 4

Release and Instance Strategy: This domain assesses the abilities of Release Managers in planning and executing software releases and managing instances effectively. It emphasizes strategies for minimizing downtime and ensuring smooth deployment processes.

Topic 5

Go-Live Preparation: This part assesses the skills of Project Coordinators in preparing for the go-live phase of IT projects. It emphasizes strategies for ensuring smooth transitions and minimizing disruptions during system launches.

Topic 6

Platform Data and Integrations: This part measures the skills of Integration Specialists in managing data across platforms and integrating different systems. It covers techniques for ensuring seamless data exchange and synchronization.

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ServiceNow Certified Technical Architect (CTA) Sample Questions (Q42-Q47):

NEW QUESTION # 42
What type of testing is characterized by an unplanned approach where the tester's understanding and insight are the most important factors?

A. Ad hoc testing
B. Load testing
C. Usability testing
D. Performance testing

Answer: A

Explanation:
Ad hoc testing is characterized by an unplanned, informal approach where testers rely on their knowledge and intuition to explore the software and identify potential issues.
Key characteristics of ad hoc testing:
No predefined test cases: Testers don't follow specific scripts or steps.
Exploratory in nature: Testers freely explore the software, trying different actions and inputs.
Relies on tester experience: The effectiveness of ad hoc testing depends on the tester's understanding of the software and their ability to identify potential problem areas.
Why not the other options?
A: Usability testing: Focuses on user experience and follows a structured approach.
B: Performance testing: Evaluates system performance under different conditions (e.g., load, stress).
D: Load testing: A type of performance testing that simulates heavy user load.

NEW QUESTION # 43
What does a ServiceNow governance framework typically define?
Choose 3 answers

A. Recurring schedules for governance meetings
B. How decisions are made
C. What decisions need to be made
D. Who is involved in decision-making
E. How work gets done on the platform

Answer: B,C,D

Explanation:
A ServiceNow governance framework provides structure and guidance for managing the platform and its applications. It typically defines:
A: How decisions are made: The framework outlines the processes for making decisions related to the platform, such as changes to configurations, new application development, and platform upgrades. This might include approval processes, escalation procedures, and communication protocols.
B: What decisions need to be made: The framework identifies the types of decisions that require governance oversight. This might include decisions about platform strategy, architecture, security, data management, and integration with other systems.
C: Who is involved in decision-making: The framework establishes roles and responsibilities for different stakeholders in the governance process. This might include defining a governance board, steering committees, and individual roles with specific decision-making authority.
Why not the other options?
D: While recurring schedules for governance meetings are important, they are not a defining element of the governance framework itself. The framework focuses on the overall structure and processes for decision- making.
E: How work gets done on the platform is more related to process definitions and workflows within specific applications, not the overarching governance framework.

NEW QUESTION # 44
What are valid methods for bulk data export from ServiceNow?
Choose 3 answers

A. Using SMS push notifications for data extraction
B. Using an external ODBC connector to query tables
C. Extracting data using HTTP-based web services
D. Utilizing export sets with MID Server scheduling
E. Using printed reports for data extraction

Answer: B,C,D

Explanation:
ServiceNow provides several methods for exporting bulk data:
A: Using an external ODBC connector to query tables: ODBC (Open Database Connectivity) allows external applications to connect to the ServiceNow database and extract data using SQL queries. This is a powerful method for extracting specific data sets.
D: Utilizing export sets with MID Server scheduling: Export sets define the data to be exported. The MID Server acts as an intermediary between ServiceNow and external systems, enabling scheduled data exports to files or other destinations.
E: Extracting data using HTTP-based web services: ServiceNow provides REST APIs that allow you to programmatically extract data from the platform. This is a flexible method for integrating with other systems and automating data extraction.
Why not the other options?
B: Using SMS push notifications for data extraction: SMS notifications are not suitable for bulk data extraction.
C: Using printed reports for data extraction: Printed reports are not designed for efficient data extraction. They are intended for human-readable output.

NEW QUESTION # 45
A system administrator, Priya, notices that certain Configuration Items (CIs) in the CMDB have not populated the required and recommended fields, impacting data integrity. Which KPI should Priya review to diagnose this issue?

A. Correctness
B. Compliance
C. Relationships
D. Completeness

Answer: D

Explanation:
The KPI that directly relates to the issue of missing required and recommended fields isCompleteness.
* Completeness:This KPI measures the extent to which CI records have all the necessary information filled in. Missing required or recommended fields indicate a lack of completeness in the CMDB data.
Why not the other options?
* Compliance:Compliance focuses on whether CIs meet defined standards and policies, not necessarily on the completeness of their data.
* Correctness:Correctness relates to the accuracy of the data in the CMDB, not whether all required fields are populated.
* Relationships:Relationships measure the connections between CIs, not the completeness of individual CI records.

NEW QUESTION # 46
How does a phased implementation diagram differ from a ServiceNow capability map?

A. It maps end-user requirements to products.
B. It shows products implemented in each phase.
C. It tracks products migrated across phases.
D. It provides an overall picture of all products in use.

Answer: B

Explanation:
A phased implementation diagram focuses specifically on showing which products are implemented in each phase of a ServiceNow rollout. It provides a visual representation of the implementation timeline and the planned deployment of different ServiceNow products or modules over time.
How it differs from a capability map:
Capability Map: A capability map provides a broader view of the ServiceNow platform and its capabilities. It maps business processes or functions to the ServiceNow products that support them. It's not specifically tied to implementation phases.
Why not the other options?
A: It provides an overall picture of all products in use: This is more aligned with a capability map.
B: It maps end-user requirements to products: While this might be considered during implementation planning, it's not the primary purpose of a phased implementation diagram.
D: It tracks products migrated across phases: While migrations might be part of the implementation, the diagram focuses on showing what's implemented in each phase, not the migration process itself.

NEW QUESTION # 47
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